Shipping & Return Policy
Ballistic Club will ship orders as soon as possible. For example, if you purchase three items, they will be shipped to you based on lead time and availability. This way you get as much of your order as soon as possible, which means that your order may come in separate packages.
As soon as you place your order with Ballistic Club, you will receive an order confirmation e-mail. This means that your order has been logged in our system and your credit card has been pre-authorized for the purchase. Afterward, we contact our suppliers to confirm the availability of the product you are ordering for immediate shipment. If your item is on backorder or unavailable, we will cancel the pre-authorization and duly inform you via e-mail.
Orders are shipped within five business days from the date of your order unless specified otherwise on the product page. The product page will contain the most accurate information on shipping and lead times. You will receive an email containing the tracking information of your order after the order has been shipped to your location. If you do not receive tracking information from us within seven business days of the lead time specified on the product page, feel free to follow up with us at firstname.lastname@example.org.
Shipping Fee and Time:
We take full responsibility for any obvious damage to your product caused by wrong packaging or delivering an already defective product. Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should document it when signing for delivery. If the item(s) contained in the package arrives damaged, please send photos to email@example.com, and we will process an insurance claim on your behalf.
Cancellations, Returns, & Refunds:
We back all our products with a customer satisfaction guarantee, so we created a fair cancellation policy.
In most cases, all orders are final and cannot be canceled once the order has been processed. If the order is within the proper time frame, contact Ballistic Club. This policy will be reviewed on an individual basis. All sales are final on all closeout items.
Should you cancel an order because you placed the order in error or wish to return your order after delivery for any reason other than a product defect or misrepresentation, you are subject to an administration and cancellation fee equal to 50% of your order with a minimum of $60, whether or not your order has shipped.
Unless noted otherwise on the product description page, return requests must be made within 14 calendar days upon receipt of shipment. You need to send the helmet with complete packaging without affecting the second sale( please note that you need to bear the return shipping costs yourself).
Though we offer “free shipping” on many of our items, it does not mean there is not an expense associated with the shipping. Shipping is factored into the cost. Should you return a product that was ordered by mistake, without defect, etc., you will be responsible for our original shipping cost(s) associated with the transaction.
Should an item be returned because it was defective, misrepresented, not as described, etc., Ballistic Club will issue a full refund and will reimburse the customer for all shipping expenses associated with the return. However, the product must be returned via USPS flat-rate shipping in order to receive a shipping expense refund. Buyers must ensure all returned parcels receive delivery AND signature confirmation.
Please allow 5-10 business days from the time the item is received to process a refund. Refunds will only be issued to the original credit card that you use when placing your order.
We stand behind our products 100%!
By purchasing any of our items, the buyer certifies they have read and agree to our shipping, return, and privacy policies.